One of the benefits of being a Microsoft Cloud Accelerate Partner is that you can get dedicated Cloud Partner Support which is available 24 Hours a day 7 days a week.
So how do you access this benefit as there is no dedicated phone number.
The way you access the Cloud Partner Support team is by logging a service request via your partner tenant. So you can log a service request through your own partner tenant for one of your customer's tenants.
This really is an excellent service. Its like having a Microsoft Premier Support contract. I have logged a number of service requests via the Cloud Partner Support team and their response time is excellent.
HERE is a document providing an overview of the Cloud Deployment Program Overview
No comments:
Post a Comment