Saturday, May 11, 2013

Cloud Accelerate Partner Support

One of the benefits of being a Microsoft Cloud Accelerate Partner is that you can get dedicated  Cloud Partner Support which is available 24 Hours a day 7 days a week.

So how do you access this benefit as there is no dedicated phone number.

The way you access the Cloud Partner Support team is by logging a service request via your partner tenant. So you can log a service request through your own partner tenant for one of your customer's tenants.

This really is an excellent service. Its like having a Microsoft Premier Support contract. I have logged a number of service requests via the Cloud Partner Support team and their response time is excellent.

HERE is a document providing an overview of the Cloud Deployment Program Overview

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